Working with in-toto

We work with you, step by step.
From the first ideas to the finished installation and everything in between.

Frequently asked questions

Do you offer finance?

Yes. Buying a kitchen can place a significant strain on some household budgets. Therefore some of our showrooms provide a route to finance for your kitchen or project through "Ideal4Finance" to help you make the whole process as straightforward and trouble-free as possible.

How much will my kitchen cost?

This depends on your personal preference. Every kitchen is different and as a result pricing is calculated on your individual requirements.

The pricing is based on the overall size, desired kitchen range, type of worktop, special requirements and choice of appliances you select. Additional costs for fitting and installation need to be considered before calculating the final costs. We will break down the key components of your kitchen project so you have clear idea of what everything costs.

If you have an idea of how much you want to spend, our in-toto designers will help and assist you with ideas to create your dream kitchen suitable for your budget.

For more details please visit your nearest showroom.

Is the cost of delivery included in the price?

Please visit your nearest showroom for charges and payment arrangements.

How quickly can you deliver my new kitchen?

Please ask in store for details.

We will always try to deliver your kitchen within the timescales you require. However, please bear in mind that your kitchen is made to order to your personal design specification. Your designer will discuss your delivery date with you during your design appointment and will try to accommodate your needs wherever possible.

How will my kitchen arrive?

Prior to delivery, you will be asked to confirm if there are any restrictions that might affect your delivery, such as the width of your road, or any parking restrictions.

You will need to bear in mind that your kitchen units will need to be stored somewhere for the period between delivery and installation and can take up a considerable amount of space. Please note, if you have ordered specialist items such as worktops or specific appliances, these may arrive separately to your main kitchen delivery.

Do you sell integrated and/or free standing appliances?

We offer a huge selection of appliances – from high quality appliance manufacturers such as AEG, Electrolux, Neff, Siemens or Miele with a variety of designs to integrate smoothly into your kitchen. Each supplier offers you to choose from fully integrated, semi integrated or free standing models to suit your requirements. Speak to your designer to find out more about a specific appliance or to attend a cooking demonstration to get the live experience!

What kind of worktops do you sell?

Worktops are an important part of your kitchen and need to work well with your chosen design. in-toto offers a wide selection of styles and finishes to ensure your worktop compliments your kitchen design perfectly.

Whether you prefer standard laminate, classic granite, or a smooth finish in Corian, Silestone or quartz, we will find the worktop that works for you.

How long is my kitchen guarantee?

Our kitchens are issued with a 2 year guarantee so you can feel as confident in its quality as we do.

Do I have to use an in-toto installer?

It is of course your personal choice if you wish to select your own kitchen fitter team or if you want us to take care of everything for you. Our approved installers are familiar with our kitchens and have our full confidence to fit them to the highest standards.

Using our installation service will give you the extra peace of mind with in-toto Service from concept to completion.

What can I expect from a design appointment?

We follow a 10 step process - please see the section at the top of this page for more information.

How long will the installation process take?

Just like the pricing, the installation process and completion time is dependent on a number of factors including the size of your kitchen, the complexity of your design and if your kitchen installation includes additional plumbing or tiling work. All this can take more time than a simple furniture installation only. Solid worktops, such as granite or Corian will also add time to the installation, due to the templating and fabrication.

Please be aware that as with all types of building work carried out in the home, you will experience some disruption whilst your kitchen is being installed and we recommend that you try to make alternative kitchen arrangements where possible. We do our best to complete the work and leave your new kitchen tidy and ready for use as quickly as possible.

Do you have an aftercare service?

in-toto kitchens are designed to provide years of trouble-free service but, in the event of a problem occurring, you have the peace of mind of knowing that your in-toto furniture is backed by a full 2 Year Guarantee, which becomes active once your final balance has been paid. Appliance manufacturers offer separate Guarantees, which can be extended to suit your needs.

Consultation - working with in-toto

Consultation

We understand that every customer's idea of a perfect kitchen is different, and so we listen carefully to your needs to make sure we understand exactly what you want to suit your individual lifestyle.

Then one of our talented designers will visit your home, measure your kitchen and discuss your specific requirements, before preparing a plan for your consideration.

AEG Design - working with in-toto

Design

We then create a realistic computer image to show you exactly how your new kitchen will look.

When you are 100% happy with the design we will agree a timetable to begin installation.

AEG Installation - working with in-toto

Installation

Installation is key to quality, and your kitchen will be installed in accordance with national safety standards and all joinery, gas, water and electrics will be undertaken by expert craftsmen, fully qualified in their specialist fields.

We respect that we are working in your home and aim to minimise disruption during fitting your new kitchen. Our aim is your total satisfaction.

AEG Aftercare and Support - working with in-toto

Aftercare & Support

in-toto Kitchens are designed to provide years of trouble-free service but, in the event of a problem occurring, you have the peace of mind of knowing that your in-toto furniture comes with a product guarantee*, which becomes active once the full balance has been paid. Appliance manufacturers offer separate Guarantees, which can be extended directly with the manufacturer to suit your needs.

To complete our Customer Feedback Questionnaire please Click here.

* Terms & Conditions apply

Need inspiration?

Stuck for ideas? See how our broad range of beautiful kitchens, bedrooms, appliances, work surfaces and lighting would suit your lifestyle.

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