If you have purchased a kitchen from in-toto Kitchens and you are not satisfied with the product or services received, please read our questions and answers below, or complete the customer Service form at the bottom of the page.
Q: What do I do if I think something is missing from the goods I have bought?
A: Complete the Customer Service Form below and tell us what you think is missing. We will contact the studio to try to find out what happened and assist the studio to source a replacement.
Q: What do I do if I am not satisfied with the service I received from an in-toto Kitchens Design Studio?
A: At in-toto Kitchens we stand for customer service excellence. In the event of these standards not being met by one of the in-toto Kitchens Design Studios, please complete the Customer Service Form below. We will then contact the studio and assist in restoring the service agreement.
Q: What do I do if an item I have received is damaged?
A: In rare occasions goods can get damaged within the transit from Germany to your home. If this is the case with an item you received, please report this directly to the in-toto Kitchens Design Studio where you purchased your kitchen from to source a replacement.
Q: What happens if I have had my kitchen from a previous manufacturer of in-toto that is no longer available or ceased trading?
A: ALNO (United Kingdom) Limited entered Administration on 21 September 2017 and Gareth Harris and Keith Marshall of RSM were appointed Joint Administrators. If you were affected by the administration of the manufacturer ALNO AG (including Wellmann products), please complete Customer Service Form below with reference “administration query”. We will then forward your enquiry to the Administrators.
Q: what happens if I wish to purchase additional units from a previous manufacturer?
A: ALNO AG the German manufacturer of the ALNO and Wellmann kitchens went into administration in July 2017. Therefore, these products are no longer available in the UK. However, our in-toto Kitchens Design Studios offer a wide range of alternative German products with similar colours and finishes for you so choose from.