Customer Service Enquiry Form

If you have purchased a kitchen from in-toto Kitchens and you are not satisfied with the product or services received, please read our questions and answers below, or complete the customer Service form at the bottom of the page.

Q: What do I do if I think something is missing from the goods I have bought?

A: Complete the Customer Service Form below and tell us what you think is missing. We will contact the studio to try to find out what happened and assist the studio to source a replacement.

Q: What do I do if I am not satisfied with the service I received from an in-toto Kitchens Design Studio?

A: At in-toto Kitchens we stand for customer service excellence. In the event of these standards not being met by one of the in-toto Kitchens Design Studios, please complete the Customer Service Form below. We will then contact the studio and assist in restoring the service agreement.

Q: What do I do if an item I have received is damaged?

A: In rare occasions goods can get damaged within the transit from Germany to your home. If this is the case with an item you received, please report this directly to the in-toto Kitchens Design Studio where you purchased your kitchen from to source a replacement.

Q: What happens if I have had my kitchen from a previous manufacturer of in-toto that is no longer available or ceased trading?

A: ALNO (United Kingdom) Limited entered Administration on 21 September 2017 and Gareth Harris and Keith Marshall of RSM were appointed Joint Administrators. If you were affected by the administration of the manufacturer ALNO AG (including Wellmann products), please complete Customer Service Form below with reference “administration query”. We will then forward your enquiry to the Administrators.

Q: what happens if I wish to purchase additional units from a previous manufacturer?

A: ALNO AG the German manufacturer of the ALNO and Wellmann kitchens went into administration in July 2017. Therefore, these products are no longer available in the UK. However, our in-toto Kitchens Design Studios offer a wide range of alternative German products with similar colours and finishes for you so choose from.

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Free in-toto prize draw for newsletter subscribers

Terms and Conditions

  1. You will be automatically entered into a free prize draw when you subscribe to the free in-toto Kitchens newsletter at intoto.co.uk.
  2. Winners must be over 18 years of age and resident in the UK. Employees of in-toto Kitchens or any of its subsidiary companies, their families, agents or anyone else connected with this promotion, are not eligible to win.
  3. Subscribers are only eligible to be selected for the prize draw in the month in which they first subscribed. Multiple subscribers, or subscribers who have previously subscribed, are not eligible to win.
  4. The free prize draw is ongoing until in-toto Kitchens removes the promotion from intoto.co.uk.
  5. By entering, the participant agrees to be bound by these Terms and Conditions.
  6. There will be one winner selected at random each calendar month from new subscribers to the in-toto Kitchens newsletter in the previous calendar month.
  7. The winner will be notified by e-mail within 14 days of the draw date, and will be asked to reply with their full name and address to which the prize can be sent via Royal Mail or another courier service as selected by in-toto Kitchens.
  8. The prize must be claimed by responding to the notification email with a full name and address within 30 days of the notification email being sent to the winner by in-toto Kitchens.
  9. Any prizes unclaimed after 30 days of the notification email being sent, will be used by in-toto Kitchens the following month as a prize for a newly selected winner.
  10. The prize will be a kitchen-related gift chosen by in-toto Kitchens.
  11. The prize is not transferable and no cash alternative is available.
  12. in-toto Kitchens will not take responsibility for any prizes lost in transit - replacements cannot be issued.
  13. The Promoter is in-toto Kitchens, Suite 133, Heath Place, c/o Quality Kitchens Holdings Ltd, Bognor Regis, West Sussex, PO22 9SL.
  14. The winner of each monthly prize draw will be announced in the in-toto Kitchens newsletter in the month following the draw.
  15. The Promoter reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice.
  16. In the event of any dispute regarding the Terms and Conditions, the conduct, results and any other matters relating to this prize draw, the decision of the Promoter shall be final and no correspondence or discussion shall be entered into.